Malaysia Airlines, History, Check-In & Customer Care

Malaysia Airlines stands tall as the proud flagbearer of Malaysia, embodying the essence of excellence in air travel. A journey with Malaysia Airlines is not just a flight; it’s an immersive experience that encapsulates multicultural society’s beauty, diversity, and warmth. Every day, Malaysia Airlines takes wing, carrying the aspirations and dreams of up to 40,000 guests on unforgettable journeys. These flights are a unique canvas painted with the colors of Malaysia’s rich cultural tapestry, creating memories that linger long after the journey’s end.

For newcomers to Malaysia, a Malaysia Airlines experience is a gateway to the renowned Malaysian Hospitality, offering a first taste of the warmth and friendliness that our country is globally celebrated for. For fellow Malaysians traversing the globe, it becomes a comforting reminder of home, no matter the miles that separate them.

Since September 2015, Malaysia Airlines Berhad has taken pride in owning and operating this national treasure. Committed to serving the air travel needs of Malaysians, Malaysia Airlines is an integral part of the Malaysia Aviation Group (MAG), contributing to the global aviation landscape with distinction.

As a member of the Oneworld airline alliance, Malaysia Airlines opens up unparalleled connectivity, linking travelers to 1,000 destinations across 170 territories. With access to over 650 airport lounges worldwide, the airline redefines the flying experience, making every journey not just a destination but a part of a global tapestry.


Malaysia Airlines was founded in 1966 as a merger of Malayan Airways and Borneo Airways. The airline initially operated a small number of domestic routes, but it quickly expanded its network to include international destinations. In the 1970s and 1980s, Malaysia Airlines became a major player in the Asian aviation market.

In the 1990s, Malaysia Airlines faced a number of challenges, including increased competition from regional airlines and the Asian financial crisis. The airline responded by restructuring its operations and focusing on its core business of passenger and cargo transportation.

In the 2000s, Malaysia Airlines began to expand again, adding new routes and investing in new aircraft. The airline also joined the Oneworld alliance in 2013.

Recent Developments  

In recent years, Malaysia Airlines has been focused on improving its customer service and operational efficiency. The airline has also been investing in new technology, such as in-flight Wi-Fi and self-service check-in kiosks.


Malaysia Airlines operates a fleet of over 100 aircraft, including Airbus A330, A350, and Boeing 737 aircraft. The airline also has a number of regional aircraft, such as the ATR 72 and Bombardier Dash 8.

Cabin Classes  

Malaysia Airlines offers three classes of service: Economy, Business, and First Class. Economy Class passengers can enjoy spacious seats, complimentary meals, and in-flight entertainment. Business Class passengers can access lie-flat seats, priority check-in, and exclusive lounges. First Class passengers enjoy the most luxurious experience, with private suites, fine dining, and personalized service.


Malaysia Airlines flies to over 50 destinations in Asia, Australia, Europe, and North America. The airline’s most popular destinations include London, Sydney, Tokyo, and Singapore.

Awards and Recognition  

Malaysia Airlines has been recognized for its excellent customer service and operational efficiency. The airline has won numerous awards, including the Skytrax World Airline Award for Best Cabin Crew in Asia in 2023.


Malaysia Airlines’ web check-in is a convenient and efficient way to save time at the airport. You can check in online from 48 hours to 90 minutes before your flight departure time.

How to Web Check In with Malaysia Airlines

  1. Go to the Malaysia Airlines website and click on the “Check-in” tab.
  2. Enter your booking reference number or ticket number and your last name.
  3. Select your flight from the list of options.
  4. Review your passenger information and confirm your seat selection.
  5. Print your boarding pass or save it to your mobile device.

Benefits of Web Check In

  • Save time at the airport by checking in online.
  • Choose your preferred seat.
  • Avoid baggage drop-off queues.
  • Receive electronic boarding passes.

Eligibility for Web Check In

  • Passengers must have a confirmed e-ticket.
  • Passengers must be traveling on a Malaysia Airlines operated flight.
  • Passengers must not require special assistance.
  • Passengers must not be in a group of more than 9 people.

Tips for Web Check-In

  • Check in online as early as possible to ensure you get your preferred seat.
  • Have your booking reference number or ticket number and your last name handy.
  • Make sure your printer is working properly if you plan to print your boarding pass.
  • Save your boarding pass to your mobile device if you prefer not to print it.
  • Arrive at the airport with plenty of time to check your baggage and go through security.

Malaysian Airlines Customer Care India  

You can also contact Malaysia Airlines customer care in India through their website: The website has a Contact Us Form that you can use to submit inquiries, feedback, and complaints. The customer care team will respond to your submission within 24 hours.

Malaysia Airlines is active on social media and can be contacted through their Facebook and Twitter pages. 

The airline’s website has a FAQ Section that can answer many common questions. The website also has a travel guide for India that includes information on visa requirements, currency exchange, and things to do in India.

Here are some additional tips for contacting Malaysia Airlines customer care in India:

  • Be prepared to provide your booking reference number or ticket number when you contact customer care.
  • Have your passport number and travel documents ready if you are inquiring about a flight.
  • Be polite and patient when speaking with a customer care representative.
  • If you are not satisfied with the resolution to your issue, you can ask to speak to a supervisor.
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