Reliance Jio has revolutionized the telecommunications industry in India with its affordable plans, high-speed internet, and vast network coverage. Jio also offers robust customer care to complement its services to address user queries, concerns, and feedback. If you’re a Jio user and need assistance, here’s a guide on contacting Jio customer care efficiently.
How To Talk To Jio Customer Care Executive
To talk to a Jio customer care executive, dial the appropriate helpline number based on your query. Jio offers a variety of customer care channels to cater to its diverse user base. Whether you need assistance with mobile services, JioFiber, JioAirFiber, or enterprise solutions, the Jio team is available 24/7 to resolve your queries. Here’s the updated list of contact options:
Reach Out on WhatsApp
Mobile Assistance (Now in Hindi too): 7000770007
JioFiber Support: 7000570005
JioAirFiber Support: 7000570005
Important Email IDs
New Business Connection: business@jio.com
Reporting Security Vulnerabilities: jio.bugsreporting@jio.com
Jio Customer Care Number
The Jio Customer Care Number is your go-to solution for addressing queries, resolving issues, and getting assistance with Jio services, including mobile, JioFiber, and JioAirFiber.
Jio Helpline Numbers for Jio Mobile Services
General Queries (Dial from Jio Number): 199 (24/7 Support)
Complaints (Dial from Jio Number): 198
Enquiries on Recharges, Data Balance, Validity, Offers, etc. (Dial from Jio Number): 1991
Tele-verification & Activation of HD Calls and Data Services (Dial from Jio Number): 1977
Customer Care (Dial from Non-Jio Number): 1800-889-9999
International Roaming Helpline (Toll-Free): +917018899999
Mobile Number Portability (MNP) or New Jio Number Assistance: 1860-893-3333
Jio Helpline Numbers for JioFiber Support
24/7 Customer Care: 1800-896-9999
(Existing customers should call from their Registered Mobile Number or JioFiber Fixed Line Number.)
JioAirFiber Support
24/7 Customer Care: 1800-896-9999
Jio Business Services
Enterprise Mobility Services Assistance (24/7): 1800-889-9333
Enterprise Connectivity Services & Business Solutions Assistance (24/7): 1800-889-9444
New Business Connection Assistance (24/7): 1800-889-9555
Jio Devices Support
For JioPhone, JioBharat, JioFi, and LYF Mobile:
24/7 Customer Care: 1800-890-9999
These numbers are operational 24/7 to provide round-the-clock assistance.
Other Ways to Contact Jio Customer Care
1. JioCare Email Support
You can email your queries to care@jio.com for general concerns. For enterprise-related services, use business@jio.com.
2. MyJio App Support
Download the MyJio app from the Play Store or App Store.
Navigate to the “Help & Support” section to chat with a Jio representative or access FAQs.
Use the app to raise service requests and track their status.
3. Live Chat on the Jio Website
Visit the official Jio website: www.jio.com and click on the “Support” section. You can initiate a live chat to resolve queries instantly.
4. Social Media
Jio actively engages with users on platforms like Twitter (@JioCare) and Facebook (@Jio). Tag or message their official handles for a quick response.
5. Physical Stores and Service Centers
For face-to-face assistance, visit the nearest Jio Store or service center. You can locate one using the MyJio app or the Jio website.
Common Issues Resolved by Jio Customer Care
Jio’s customer care team is trained to assist with a wide range of issues, including:
- Jio eSim Activation
- Jio Lost Sim
- Network and Connectivity Problems
- Billing and Recharge Queries
- Plan Activation and Changes
- SIM Replacement or Activation Issues
- JioFiber Installation and Troubleshooting
- Data Usage and Speed Concerns
Tips for Contacting Jio Customer Care
- Keep your Jio number, account details, or any relevant service request ID handy to ensure faster assistance.
- Use the MyJio app for self-help options before contacting support – it’s often quicker and more convenient.
- If you’re unable to resolve your issue, you can escalate the matter by asking for a senior representative.
For any issue, big or small, Jio’s customer care is just a call or click away.
For more information, visit: www.jio.com/help/contact-us